Should you need any assistance, please get in touch.
Email us:
customercare@valorelondon.com
SHIPPING
Our delivery costs are flat and there are no extra costs at delivery.
You will receive an email containing your Tracking Number once your package has been shipped from the distribution centre. If you have checked in as a registered user, log into your account to check the most up-to-date status of your order.
Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address, or the contents of the order.
Shipping delivery estimates
Shipping country/region
Estimated delivery time
United Kingdom(Mainland)
2-4 business days
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Norway, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain Sweden, Switzerland,
2-7 business days
Shipping country/region
Estimated delivery time
Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE.
2-7 business days
Shipping country/region
Estimated delivery time
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America.
2-6 business days
Shipping country/region
Estimated delivery time
Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa.
2-6 business days
Shipping restrictions
At this time we are unable to ship orders to General Delivery, P.O. Boxes, Jersey, Guernsey and the Channel Islands, Gibraltar, Poste Restante. Orders made to any of these addresses will be canceled.
The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled. Please select the correct country site for your order from the link in the top right corner of every page.
Items purchased from valorelondon.com remain he property and responsibility of VALORE until delivered and confirmed at the confirmed address and payment has been received in full. All items fully insured against loss and accidental damage during delivery. In the case a shipment is lost or damaged this will need to be validated by the courier company. If, for any reason, your purchase is not delivered within eight (8) working days, please contact our Client Service Department. Please notify us of this delay within 30 days from the estimated delivery date, so that we can deal with the incidence.
Please check your purchase upon receipt and notify the courier. If, for any reason, you wish to make a claim, you must contact our Client Service Department, keeping all the VALORE packaging in good order.
PAYMENTS
PAYMENT
Valore Online Boutique accepts the following payment methods:
Credit Card: Visa, MasterCard, American Express, JCB, Visa Electron.
The total will be charged to your card when the order is shipped.
PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
Why can’t I complete my order?
Please check that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.
Need further assistance? Contact us and we will be happy to help you.
customerservice@valorelondon.com
Why is the amount I paid different from the amount of my order?
The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.
Why did you charge me twice even though I only placed one order?
Valore Online Boutique guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge.
When will my credit card be charged?
As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.
If the shipment of different items from the same order is sent at different times, your credit card will be charged separately for each item shipped.
In this case, the shipping fee will only be charged once.
TAX INFORMATION
Sales Tax is applied to your order in accordance with individual state and local regulations if your shipping address is in a State where retail stores, company establishments or one of our partners are located.
For this reason, an estimation of the tax charge might be added to your order total during the checkout process. Exact charges will be calculated automatically after your order is shipped, depending on the Zip Code of the shipping address.
The final amount will in any case be equal or less than the estimated Sales Tax and will be indicated in the invoice you receive with the Shipping Confirmation email.
PAYMENT PROTECTIONS
On Valore Online Boutique, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL).
We only use protected connections, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.
To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.
RETURNS AND REFUNDS
How do I return an item?
In order to return an item, it is necessary to make a request.
1. If you have created an account ( link to Valore account login)
Log in to your account, access the order you wish to return and let us guide you:
- Make a return request by choosing the item(s) to be returned and the reason for the return.
- Prepare the items to be returned in their original packaging, wrapping and condition.
2. If you have not created an account ( link to create an account )
Please contact our Customer Service Department at the following address: customercare@valorelondon.com.
In these two cases, a first email confirming that your request has been placed will be sent to you.
If your return request is made within 14 days after the date of delivery, you will receive a second email notification of acceptance.
Once the return request has been accepted by our Customer Service department, a prepaid return slip will be sent to you by email. We invite you to print it and stick it on the package to be returned.
We will not accept any return request made after the deadline, i.e. after 14 working days.
We process and control returns within 3 to 7 working days from the date of receipt in our warehouse. This timeframe may vary depending on peak periods. Once your return has been validated by our quality department, we will proceed with the refund of the conforming items and you will receive a confirmation email. In case of anomaly, the non-compliant items will be returned to you.
For more information on the conditions for exercising the right of withdrawal, please consult the legal notice.
Returns on personalised or customised orders are not accepted.
Can I exchange an item?
We do not accept exchanges. If you wish to exchange an item for another size, we invite you to make a return request and place a new order for the desired item.
Under what conditions can I return an item?
Products must be returned in their original condition and packaging, with the labels still attached to the product. Incomplete, worn, damaged or soiled products cannot be returned.
How long does it take to return items?
You have 14 days starting from the receipt of your order to make a return request by logging into your account or by contacting Customer Service at the following address: customercare@valorelondon.com.
Once the request has been accepted and the return slip received, you have 14 days to return the package to our carrier.
Which carrier should I use to make a return?
Once the return request has been accepted by our Customer Service department, you will receive a prepaid return slip. If you choose another carrier, you will be responsible for the costs.
How do I schedule my return?
You can schedule a pickup through the couriers website via the link provided or pickup link or by contacting them directly by phone. You can also drop off your return at a drop-off location.
Do I have to pay for the return shipping costs?
Valore will pay for the return shipping costs if the request is made within 14 days of receipt of the package and if you use the prepaid packing slip that we will send you.
When will my order be refunded?
If the conditions for returning the product are met, we will refund the amount of the initial order (excluding shipping costs). Once the return has been accepted by our Quality Department, a period of 3 to 7 days is to be expected for the refund of the returned products. You will be refunded via the same payment method used for the initial transaction.
How do I know if the package has been received?
In order to find out the status of your return, we invite you to contact Lanvin Customer Service at the following address: cutomercare@valorelondon.com
Why was my return refused?
Your return may have been refused for the following reasons:
- It was returned outside of the time limit (after 14 business days).
- The products were not returned in their original condition and packaging.
- Some of the returned products were missing.
We remind you that damaged, deteriorated or incomplete products will not be accepted.
Is it possible to return an item purchased online in the store, or the other way around?
The website and the stores work differently. Therefore, you can only return store-bought items in store, and online-bought items via our online Returns procedure.
I am returning a gift. Who will be refunded?
If the order was paid by PayPal or credit card, the refund will be paid to the account or credit card used. For security reasons, we are not allowed to make the refund to a different account or credit card.
MATERIALS & CARE
Valore products are made with carefully selected materials that are sourced and handmade in Florence, Italy. Please handle with care for longer product life. The Valore Blazon monogram is hand-printed onto Tuscan calf leather and is a natural material, it will age with a rich patina and become softer with usage.
Protect from direct light, heat, and rain. Should it become wet, dry it immediately with a soft cloth.
Fill the bag with tissue paper to help maintain its shape and absorb humidity, and store in the provided flannel bag.
Do not carry heavy products that may affect the shape of the bag.
Clean with a soft, dry cloth
VALORE SPA services
VALORE offers a Spa and cleaning service on VALORE handbags and accessories. Should you require a spa treatment or restoration for your VALORE leather items please contact us.
customersupport@valorelondon.com
TERMS & CONDITIONS
These terms and conditions outline the rules and regulations for the use of Valore London Website, located at Valore London.com. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Valore London if you do not agree to take all of the terms and conditions stated on this page. Our Terms and Conditions were created with the help of the Terms and Conditions Generator and the Free Terms & Conditions Generator. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person who logs on to this website and compliant with the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of The Netherlands. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By accessing Valore London, you agreed to use cookies in agreement with Valore London Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, Valore London and/or its licensors own the intellectual property rights for all material on Valore London. All intellectual property rights are reserved. You may access this from Valore London for your own personal use subjected to restrictions set in these terms and conditions. You must not: Republish material from Valore London Sell, rent or sub-license material from Valore London Reproduce, duplicate or copy material from Valore London Redistribute content from Valore London This Agreement shall begin on the date hereof. Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Valore London does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Valore London, Its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Valore London shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. Valore London reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes breach of these Terms and Conditions. You warrant and represent that: You are entitled to post the Comments on our website and have all necessary licenses and consents to do so; The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party; The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity. You hereby grant Valore London a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval: Government agencies; Search engines; News organizations; Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and System-Wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups that may not hyperlink to our Web site. These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site. We may consider and approve other link requests from the following types of organisations: commonly-known consumer and/or business information sources; dot.com community sites; associations or other groups representing charities; online directory distributors; internet portals; accounting, law, and consulting firms; and educational institutions and trade associations. We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Valore London; and (d) the link is in the context of general resource information. These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site. If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Valore London. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response. Approved organisations may hyperlink to our Website as follows: By use of our corporate name; or By use of the uniform resource locator being linked to; or By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site. No use of Valore
London logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.
Your Privacy
Please read Privacy Policy
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will: limit or exclude our or your liability for death or personal injury; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) is subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty. As long as the website and the information and services on the website is provided free of charge, we will not be liable for any loss or damage of any nature.
LEGAL
Intellectual property
All of the content and material within the www.valorelondon.com site ( products, designs, drawings, photography, illustrations, music , written texts, logos, trademarks, etc) is the exclusive property of VALORE LONDON. or any of its subsidiaries (henceforth “VALORE”). You may not reproduce, distribute, publish, transmit, create works deriving from or based on, modify or sell any of the contained material, either totally or partially, by any means or process (unless otherwise expressly stated in this document).
The 'VALORE' trademark, the Blazon monogram, the logo and its icon of the KEEPER [_V_] and the rest of the brands and logos related with Valore, whether registered or not, that are displayed on the www.valorelondon.com website, as well as the valorelondon.com domain name, are and will remain the exclusive property of VALORE LONDON Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from VALORE LONDON is forbidden.
You may not eliminate any reference to copyrights, trademarks or any other indication regarding intellectual property rights contained in the www.valorelondon.com website, or any other content included therein. You may create copies of the web pages published in the www.valorelondon.com web site for private and personal use and not for profit or commercial use, as long as any copies of said web pages retain all copyright or proprietary notifications and the rest of the intellectual property notifications contained therein.
VALORE owns the rights to its original creative work protected by the laws of intellectual property protection. The website, as well as all the elements therein, is the exclusive property of VALORE. Reproduction or representation, either totally or partially, of the website or of any of the elements therein, as well as they're modification, is strictly forbidden. The trademarks and domain names shown in the Valore web site are the exclusive property of Valore. Any unauthorised reproduction or use of these trademarks or domain names, regardless of their form or intent, is strictly forbidden. VALORE has applied all reasonable means to ensure the information obtained in the web site is accurate. However, we make no guarantee about the accuracy, integrity and updating of said information. VALORE provides no warranty, either express or implied, regarding all or part of its website. VALORE will not be liable under any circumstance for any direct or indirect damage, regardless of its nature, resulting from your use of the website.The ‘VALORE’ trademark, the Blazon monogram and its Keeper logo and the rest of the brands and logos related with VALORE, whether registered or not, that are displayed on the www.valorelondon.com web site, as well as the valorelondon.com domain name, are and will remain the exclusive property of VALORE. Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from VALORE. is forbidden.
Applicable legislation, jurisdiction and controversies
These Terms and Conditions shall be governed by the legislation of England. Any cause of action that may arise will be brought in the appropriate court in the London, England.
Both access to the website and use of its contents are subject to the conditions set out in the Terms and Conditions of use of the VALORE web site.