Free shipping and returns. Delivery timing:

 

United Kingdom 1-2 business days

 

Europe 2-4 business days 

Shipping country/regionEstimated delivery time

Spain (Mainland and Balearic Islands) Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Norway, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom.

 

Asia, Middle East 2-7 business days 

Shipping country/regionEstimated delivery time

Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan Region, Thailand, UAE.

 

 America, Oceania 2-7 business

Shipping country/regionEstimated delivery time

daysAustralia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America.

  

Africa 2-6 business days 

Shipping country/regionEstimated delivery time

Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa.

  

Free online returns

Need to return it?

Free returns are available within 14 days of your online order delivery date. 

Simply enter on My Account or click here.

Please note that the items must be in re-saleable condition and that personalised items are non-exchangeable, non-refundable.

  

Gift

Sending a gift

All items purchased as a gift are gift-wrapped on a complimentary basis, and include a personalised note that you specify when confirming your purchase.

Gifts are shipped in brand-free boxing and no price is included in the delivery documentation.

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@valorelondon.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@valorelondon.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@valorelondon.com.