Troya Keepall

Please peruse the following care tips,they will help you preserve your Hermès leather lastingly.

Shipping

• Complimentary ground shipping within 1 to 10 business days for items up to $2,000
• Express delivery is required for orders greater than $2,000
• Items greater than $25,000 require white glove delivery
• Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
• Select items require ground shipping. See the delivery FAQs for details on shipping methods, costs and delivery times.
   

Payment methods

• By card: Visa®, MasterCard®, American Express®, Discover®, Diners Club®, JCB® and China Union Pay®
• By PayPal® and Apple Pay®
• Payment is debited immediately for personalized product.

Returns and exchanges 

• Easy and complimentary, within 30 days
• We recommend that you try your shoes on non-abrasive or carpeted surfaces. We will not be able to accept your return if the sole is damaged or marked.
• The Hermès Sellier tag must be intact, attached, and free of any alteration or damage. Personalized product cannot be refunded or exchanged.
• See conditions and procedure in our return FAQs

Your purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of fragrances, makeup and beauty products, books, certain equestrian and bulky items.
During checkout, you can include a card with a personalized message and a priceless invoice.
The gift recipient can exchange a gift. For more details, please contact Customer Service.