ORDERING ON VALORE ONLINE BOUTIQUE

To make purchases on Valore Online Boutique you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item search

To easily browse our catalog, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.

Product information

On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

Order placement

After a few minutes you will receive a confirmation email with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation email.

Can I shop from my Mobile device?

Of course! You can navigate the mobile-optimized version of our website.

Can I change my order and add other products or remove them?
Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to our Return Policy.

Can I cancel my order?
We are sorry, but once an order has been confirmed, it is processed automatically and cannot be canceled. The package can be returned as indicated in our Return Policy.

How do Promotional Codes work?
The Promotional Codes of Valore Online Boutique give you access to exclusive offers. To receive Promotional Codes, subscribe to our Newsletter.
To take advantage of a promotion, enter the code in the appropriate field at checkout and click “Apply”. Only one Promotional Code can be used for each order.
If the code doesn’t work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.

What is a pre-order and how does it work?
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.

• MIXED ORDER CONSISTING OF CURRENTLY AVAILABLE AND PRE-ORDER ITEMS: THE PRODUCTS WILL BE DISPATCHED AT TWO DIFFERENT TIMES, BUT YOU WILL BE CHARGED ONLY ONCE FOR THE SHIPPING FEES
• ORDER CONSISTING OF PRE-ORDER ITEMS WITH DIFFERENT DELIVERY DATES: THE PRODUCTS WILL BE SHIPPED TOGETHER ON THE LATEST ESTIMATED DELIVERY DATE.

In any case, you will receive a confirmation email as soon as the package is shipped. The purchase of pre-order items can be made with Credit Cardonly. Once you complete your order, we will ask your bank to verify the supplied details; the validity of your credit card could be confirmed through a payment authorization of 1 USD. This authorization is not a charge: Valore Online Boutique will charge your card only once the package is being shipped.

ORDER STATUS

Order being prepared:
The order has been confirmed and we have already sent a confirmation email with the Order Number.

Order has shipped:
As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery. It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the My Account area.

More than 24 hours have passed and I still haven’t received an Order Confirmation email. What should I do?
Check your spam folder and make sure that admin@valorelondon.com and shipping@valorelondon.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.

If this doesn’t work please contact us as there may be errors with the email address you registered with.

TECHNICAL HELP


Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.

If you experience navigation problems, we suggest that you:

• ELIMINATE ANY COOKIES AND TEMPORARY FILES FROM YOUR COMPUTER
• CHECK THAT JAVASCRIPT IS ENABLED.

If the problem persists, please contact us with the following details:

• YOUR OPERATING SYSTEM (WINDOWS VISTA, MAC OS X, ETC.)
• INTERNET BROWSER AND VERSION (INTERNET EXPLORER 9, FIREFOX, SAFARI,...)
• THE URL THAT YOU WERE TRYING TO ACCESS (FOR EXAMPLE, HTTPS://WWW.VALORELONDON.COM).