You can return any item purchased on Valentino Online Boutique within 14 days of the delivery date. Here’s how:
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
For further information on the conditions for exercising your right to return, please see the Legal Area.
Where is my return?
You can check the status of your return at any time on the Follow your Return page.
I lost my return label. How can I get a new one?
If you have lost the pre-paid return label please contact us.
Can I use my own return service?
You can certainly use a different courier than the one that delivered the package. Please send the return to the following address:
Valore London, Unit 208 Bunyan Court Barbican, London, EC2Y8DH, United Kingdom
Keep in mind that if you do not use our return label, Valore Online Boutique is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service. If you use your own return method, no return fee will be deducted from your refund.
I decided to keep my order, but have already completed the Return Form. What should I do?
We are glad you have decided to keep your purchase. Don’t worry, you don’t have to do anything and there is no need to contact us.
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 20 days of delivery date.
Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.
You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.
Where can I check my refund status?